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Wireless Warning
If you use a wireless connection to take a test in Blackboard,
be aware that your connection may be interrupted by interference
from a cell phone, blue-tooth device, cordless telephone, microwave
oven, or another Wi-Fi network. To minimize the risk of losing your
connection during a test, temporarily hardwire your laptop to the
modem with an Ethernet cable.
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Dial-up Connection
If you are using a dial-up Internet
connection, you may lose your Internet connection if you exceed the
designated time limit (usually 20 or 30 minutes) for inactive
browsing set by your Internet service provider (ISP). Do not close
the exam! Reconnect to your ISP to complete your test. TIP: Your
time-out settings should be set to the maximum. Contact your
Internet service provider for assistance.
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Don’t wait until the last few hours that your
test is available to begin taking the test. If you have technical
problems, you may not be able to resolve them in time to complete
your exam before the test window expires.
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Prior to taking a test, reboot your computer
particularly if it has been running for a while. This will free
memory resources and provide a fresh connection to Blackboard.
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Disable your pop-up blocker and sign out of
instant messaging (IM) and e-mail.
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Maximize the test window before you begin. Do
not minimize the window during the test.
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Single-click exam links―never double-click.
Double-clicking will lock you out of an exam.
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During a test, do not click on any of
Blackboard’s navigation buttons, the Refresh button, or your
browser’s Back button. You may be locked out of a test if you click
anywhere outside of the test.
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Save each answer before proceeding to the next
question. This will provide your instructor with a record of your
progress if you experience a technical problem that prevents you
from completing an exam.
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Single-click (do not double-click) the Submit
button when you complete a test.
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E-mail your instructor immediately if have a
problem with an exam or quiz. In the e-mail, tell your instructor
what you were doing when the problem occurred, what browser you were
using, and identify your Internet service provider. Include the
time, date, error messages, or any other relevant information.